Privacy Policy

Solar Contractor (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in accordance with applicable South African data protection laws, including the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and safeguard personal information when you visit https://solar-contractor.co.za/ or engage with us for solar installation, maintenance, and related services.

1. About Us

2. Our Commitment to Privacy

We understand the importance of protecting personal and project-related information. Our approach is guided by the following principles:

• We collect only information that is necessary and relevant
• We process personal data for legitimate business purposes only
• We do not sell, rent, or trade personal information
• We do not share personal data for marketing purposes
• We apply appropriate technical and organisational safeguards
• We comply with all applicable legal and regulatory obligations

3. Information We Collect

3.1 Personal Information

We may collect:

• Name and surname
• Contact number
• Email address
• Company name or job title (if applicable)

3.2 Project Information

Depending on the services requested, we may also collect:

• Property or installation address
• System requirements, project scope, and specifications
• Information obtained during consultations or site inspections
• Documentation relating to quotations, tenders, or insurance work

3.3 Technical Data

When you visit our website, certain technical data may be collected automatically, including:

• IP address
• Browser type and version
• Pages visited and duration of visits

This information is used solely for analytics, performance monitoring, and security.

4. How We Collect Information

Personal information may be collected through:

• Website enquiry or contact forms
• Telephone discussions
• Email communication
• In-person consultations or site visits

We collect information only with your knowledge and consent.

5. Purpose of Processing

We collect and use personal information strictly for business-related purposes, including:

• Responding to enquiries and preparing quotations
• Assessing and designing solar or related projects
• Communicating with clients and stakeholders
• Delivering contracted services
• Managing projects, timelines, and coordination
• Meeting legal and regulatory obligations

We do not use personal information for unsolicited or bulk marketing.

6. Lawful Basis for Processing

Personal data is processed lawfully and fairly based on:

• Your consent
• Pre-contractual steps at your request
• Performance of a contract
• Compliance with legal obligations

7. Sharing of Information

We treat personal information as confidential and do not sell or distribute it for marketing purposes. Information may be shared only where necessary, including with:

• Insurers or assessors (for insurance-related projects)
• Approved subcontractors involved in service delivery
• Regulatory authorities where required by law

All sharing is limited, secure, and strictly for operational purposes.

8. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

Access to personal data is restricted to authorised personnel and managed according to internal controls and professional standards.

9. Data Retention

Personal information is retained only for as long as necessary to fulfil its purpose, comply with legal obligations, or maintain business records. Once no longer required, it is securely deleted or anonymised.

10. Your Rights

In terms of applicable data protection laws, you have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Object to processing or withdraw consent

Requests can be submitted using the contact details on our website.

11. Cookies and Analytics

Our website may use basic cookies to improve functionality and monitor usage trends. These cookies do not collect personally identifiable information, and you may disable them via your browser settings.

12. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those third-party platforms.

13. Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from individuals under the age of 18.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or business operations. Any updates will be published on this page with a revised effective date.